Return Policy

1. Overview

At Steel Bay Containers, customer satisfaction is our top priority. We strive to provide high-quality new and used shipping containers, delivered safely and on time.

Because our products are large industrial items, please read our return policy carefully before purchase.

2. Returns Eligibility

• New Containers:
  New containers can be returned within 7 calendar days from the delivery date if they arrive damaged beyond acceptable limits or defective.
• Used Containers:
  Due to the nature of used containers (sold “as-is”), returns are generally not accepted unless the container has undisclosed, severe structural damage not mentioned in the product description.
• Custom Orders:
  Custom modifications or special orders cannot be returned or canceled after production begins.

3. How to Initiate a Return

1. Contact our Customer Service team within 7 days of delivery at:
   Email: info@steelbaycontainers.com
   Phone: (214) 612-7150
2. Provide:
   - Order number
   - Photos and detailed description of the issue
   - Delivery date and location
3. Our team will evaluate your claim and provide return instructions.

4. Return Process and Conditions

• Returned containers must be in the same condition as delivered (except for the reported defects).
• Customers are responsible for return shipping costs unless the return is due to our error or damaged goods.
• Refunds will be processed within 14 business days after receiving and inspecting the returned container.
• Refunds will be issued to the original payment method.
• Shipping fees (both to and from your location) are non-refundable unless due to our error.

5. Damaged or Incorrect Items

• Inspect the container upon delivery and note any damages on the bill of lading or delivery receipt.
• Contact us immediately with photos and documentation.
• We will arrange a replacement, repair, or refund depending on the issue.

6. Non-Returnable Items

• Containers sold “as-is” without warranties
• Containers modified or altered by the buyer
• Containers damaged due to improper use or handling after delivery

7. Exchanges

Exchanges are handled on a case-by-case basis. Please contact Customer Service for assistance.

8. Legal Disclaimer

Steel Bay Containers complies fully with all applicable U.S. laws and Google Merchant Center policies regarding returns and refunds.